During 20 minutes, the use.id services experienced an unplanned downtime, resulting in service disruption for our customers.

The root cause of the incident was identified as the incorrect application of a configuration to the Kubernetes cluster.

We deeply regret any inconvenience caused to our valued customers during this time.

The incident has prompted us to reinforce our commitment to ensuring the reliability and availability of our services through continuous improvement in configuration management practices and thorough testing.

We appreciate the understanding and support of our customers as we work diligently to provide an enhanced and stable use.id experience.